Brandon_Weaver | 2023-09-01 19:08:48 UTC | #1
In PureConnect, we are able to record attendant audio files via the TUI.
George Ganahl explains how this works in this old community thread - https://community.genesys.com/digestviewer29/viewthread?GroupId=55&MID=68182&CommunityKey=cf214c8f-5206-4010-9b2c-2085cbd65a44&tab=digestviewer. The KB article doesn't appear to be accessible anymore.
Is there a way to mimic this in PureCloud using a bot flow or inbound flow? Almost all of our customers utilize this feature on a near-daily basis to update announcements (.wav files) that are configured in their attendant profile.
We're expected to have the same functionality or a similar alternative with our transition to the cloud.
We basically need to offer our customers a way to record a new audio file that can quickly (and automagically) update an existing prompt.
Any ideas?
Thanks! Brandon
system | 2023-10-02 13:05:31 UTC | #2
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