Hi everyone,

Inbound customer calls are recording for me, as appropriate, but it doesn't look like we're recording internal calls (my agents calling my help desk queue, for example) which I do need.  Could this be a setting that I don't have properly updated......or is this the norm?

Thanks in advance!

Don't shoot the messenger, but GCx doesn't have station to station recording.  That is due our around Feb 2025, but please don't promise anyone that date.  Until then, the only option is to have the call bounce through an external SBC to create an external leg that can be recorded.

Hi everyone,

Inbound customer calls are recording for me, as appropriate, but it doesn't look like we're recording internal calls (my agents calling my help desk queue, for example) which I do need.  Could this be a setting that I don't have properly updated......or is this the norm?

Thanks in advance!