To add to Robert's comments, if you want to track progress (or even comment / vote!) the idea that is connected with this effort is here.
HTH
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Original Message:
Sent: 07-03-2024 18:31
From: Michael Nahass
Subject: Record Internal Phone Interactions?
Got it. Thank you!
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Michael Nahass
Shield Healthcare
Original Message:
Sent: 07-03-2024 15:52
From: Robert Wakefield-Carl
Subject: Record Internal Phone Interactions?
Don't shoot the messenger, but GCx doesn't have station to station recording. That is due our around Feb 2025, but please don't promise anyone that date. Until then, the only option is to have the call bounce through an external SBC to create an external leg that can be recorded.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-03-2024 15:47
From: Michael Nahass
Subject: Record Internal Phone Interactions?
Hi everyone,
Inbound customer calls are recording for me, as appropriate, but it doesn't look like we're recording internal calls (my agents calling my help desk queue, for example) which I do need. Could this be a setting that I don't have properly updated......or is this the norm?
Thanks in advance!
#ArchitectureandDesign
#Telephony
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Mike Nahass
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