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  • 1.  Record on Demand

    Posted 09-08-2023 09:03
    No replies, thread closed.

    Hello,

    I would like to add the possibility for certain people to be able to record a call in case of need but I can't find the permission to do so.

    do you know what permission I need to add to do this? 

    thank's in advance 

    Camille


    #Omni-ChannelDesktop/UserInterface

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    Camille Peronne
    Teleperformance USA
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  • 2.  RE: Record on Demand

    Posted 09-08-2023 12:29
    No replies, thread closed.

    Camille, 

    This info should be helpful in finding recording permissions on an organizational and individual level. 

    Call Recording Overview 

    Do you have a specified use case for ad hoc recording?



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    Antwuan Rencher
    Genesys - Employees
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    Original Message


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