Adrian_Santamaria | 2020-03-31 09:47:12 UTC | #1
Hello
Currently, the Secure Flows are the only option for an agent to send a customer to an IVR returning when it ends. We would like to use that feature, but as that information is not sensitive, we would like to record that part of the conversation too.
I have thought using the API to force the recording inside the secure flow, but I don't know the way to do it.
I tried to use PATCH /api/v2/conversations/calls/{conversationId}, but although it returns an 202 Accepted code, it does not activate the recording.
I have tried to use PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId} too, but it returns a conversation.error.user.not.party error. I have tested this using user and non-user contexts (with client credentials and the API explorer)
Is there a way to achieve this?
Thanks
tim.smith | 2020-03-31 14:59:44 UTC | #2
You can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.
Adrian_Santamaria | 2020-03-31 15:11:04 UTC | #3
Then I suppose there is no way to activate the recording when the customer is in the Secure Flow using the actual API, right? Thank you!
system | 2020-05-01 15:11:07 UTC | #4
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