Genesys Cloud - Main

Is there a way to run an audit to check what recordings a user has accessed, that doesn't involve checking every single call individually?

I know there is the conversation audit API but that requires a conversation ID

And the Audit API doesn't like the service "Recording" even though it is in the service mapping.

I'm guessing not, but just wanted to see if anyone has found a way

Hi Anton.  I know Audit View has nothing and there is not a good API call for that.  The Notifications Topic does not allow for that either.  

Daniel suggests the Async Audit API:  Workforce Engagement Management - Genesys

Check out these:

Genesys Cloud - Main - Genesys

Genesys Cloud CX - Genesys

Is there a way to run an audit to check what recordings a user has accessed, that doesn't involve checking every single call individually?

I know there is the conversation audit API but that requires a conversation ID

And the Audit API doesn't like the service "Recording" even though it is in the service mapping.

I'm guessing not, but just wanted to see if anyone has found a way

Thanks Robert,

Ah, under Quality, not Recording, because that would have been too obvious.

Don't suppose you also know how to audit live monitoring, I haven't found anything around this.

Hi Anton.  I know Audit View has nothing and there is not a good API call for that.  The Notifications Topic does not allow for that either.  

Daniel suggests the Async Audit API:  Workforce Engagement Management - Genesys

Check out these:

Genesys Cloud - Main - Genesys

Genesys Cloud CX - Genesys

Is there a way to run an audit to check what recordings a user has accessed, that doesn't involve checking every single call individually?

I know there is the conversation audit API but that requires a conversation ID

And the Audit API doesn't like the service "Recording" even though it is in the service mapping.

I'm guessing not, but just wanted to see if anyone has found a way