rickywck | 2020-05-22 06:11:48 UTC | #1
Just wonder for those voice conversation handled by Dialogflow, will the interaction happened inside Dialogflow be recorded and can be retrieved by the Recordings API?
crespino | 2020-05-22 20:29:59 UTC | #2
I have not personally tried it, but the entire audio with the bot should be recorded. We are recording the SIP RTP stream and that stream stays in Architect and is only forked off to Dialogflow as an HTTP stream. Therefore Genesys "should" be recording the bot conversation.
system | 2020-06-22 20:29:59 UTC | #3
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