Genesys Cloud - Main

Hi, 

Looking the following documentation 

Callbacks in campaigns - Genesys Cloud Resource Center

Specifically the question the FAQ Section - "Does the campaign still dial the clalback if hte campaign recycles"

Would like to understand the following notes:

• This does not apply to non-preview campaign-scheduled callbacks or recalls, as these cancel callbacks at recycle.
• If you do not want to interfere with callbacks, use a contact list filter instead of a rule. Contact list filters are applied at the start or recycle of a campaign and do not apply to callbacks. Rules can filter out both campaign calls and scheduled callbacks.

Where running a campaign in a non preview mode and when the dialler has scheduled a call back (based off attempt controls i.e no answer, busy) - does the second note apply? or is it the note only specific to agent scheduled call backs?

Thanks 

Does this only apply 

Hello,

I'm not sure if your post was cut off or not but I am looking into this for you. Please let me know if there was more to your post or not.

Hi, 

Looking the following documentation 

Callbacks in campaigns - Genesys Cloud Resource Center

Specifically the question the FAQ Section - "Does the campaign still dial the clalback if hte campaign recycles"

Would like to understand the following notes:

• This does not apply to non-preview campaign-scheduled callbacks or recalls, as these cancel callbacks at recycle.
• If you do not want to interfere with callbacks, use a contact list filter instead of a rule. Contact list filters are applied at the start or recycle of a campaign and do not apply to callbacks. Rules can filter out both campaign calls and scheduled callbacks.

Where running a campaign in a non preview mode and when the dialler has scheduled a call back (based off attempt controls i.e no answer, busy) - does the second note apply? or is it the note only specific to agent scheduled call backs?

Thanks 

Does this only apply