Ali | 2018-03-28 15:50:06 UTC | #1
I trying to get notifications for queue for topic id: (v2.analytics.queues.{id}.observations). But sometime the Json message contains redundant Metrics having same qualifier. The Analytics API endpoint (/api/v2/analytics/queues/observations/query) seems to work fine and never returns metrics having same qualifier. Sample Json message i got is as below contains oOnQueueUsers metrics having qualifier IDLE twice. Same is the case with oOffQueueUsers
{
"topicName": "v2.analytics.queues.2b351822-8d98-45fb-b7da-ca63d75c903c.observations",
"version": "2",
"eventBody": {
"group": {
"queueId": "2b351822-8d98-45fb-b7da-ca63d75c903c"
},
"data": [
{
"interval": "2018-03-28T04:00:00.000Z/2018-03-28T04:30:00.000Z",
"metrics": [
{
"metric": "oOffQueueUsers",
"qualifier": "6a3af858-942f-489d-9700-5f9bcdcdae9b",
"stats": {
"count": 10
}
},
{
"metric": "oUserPresences",
"qualifier": "6a3af858-942f-489d-9700-5f9bcdcdae9b",
"stats": {
"count": 10
}
},
{
"metric": "oUserPresences",
"qualifier": "e08eaf1b-ee47-4fa9-a231-1200e284798f",
"stats": {
"count": 5
}
},
{
"metric": "oUserRoutingStatuses",
"qualifier": "OFF_QUEUE",
"stats": {
"count": 16
}
},
{
"metric": "oOnQueueUsers",
"qualifier": "IDLE",
"stats": {
"count": 1
}
},
{
"metric": "oUserRoutingStatuses",
"qualifier": "IDLE",
"stats": {
"count": 1
}
},
{
"metric": "oOnQueueUsers",
"qualifier": "INTERACTING",
"stats": {
"count": 5
}
},
{
"metric": "oUserRoutingStatuses",
"qualifier": "INTERACTING",
"stats": {
"count": 5
}
},
{
"metric": "oOnQueueUsers",
"qualifier": "IDLE",
"stats": {
"count": 0
}
},
{
"metric": "oUserRoutingStatuses",
"qualifier": "IDLE",
"stats": {
"count": 0
}
},
{
"metric": "oUserPresences",
"qualifier": "e08eaf1b-ee47-4fa9-a231-1200e284798f",
"stats": {
"count": 4
}
},
{
"metric": "oOffQueueUsers",
"qualifier": "6a3af858-942f-489d-9700-5f9bcdcdae9b",
"stats": {
"count": 11
}
},
{
"metric": "oUserPresences",
"qualifier": "6a3af858-942f-489d-9700-5f9bcdcdae9b",
"stats": {
"count": 11
}
}
]
}
]
},
"metadata": {
"CorrelationId": "f1013730-323e-11e8-af23-ed01514f8593"
}
}
tim.smith | 2018-03-28 15:51:28 UTC | #2
This definitely seems like a bug with the Analytics service that will require additional investigation via Support. Can you open an issue with PureCloud Support please?
Ali | 2018-03-29 03:35:39 UTC | #3
Thanks Tim, for helping out. I will open the issue on Purecloud support.
system | 2018-04-29 03:42:35 UTC | #4
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