Hey there,
This is how I would go about it -
Create a data table in the kind of format you need. If there's different loops, maybe you can have a Loops Datatable. Have at least two columns, one with the Loop name and one with the amount. I.e
IDInputLoop | 2
PostcodeInputLoop | 5
Then in your Architect flow, prior to your loop - Have a data table lookup and in the "Input" put the row key you're wanting. Store the output in a variable. Under this, create a loop and change the "Maximum Loop Count" to an expression and put your variable in there. Then in the loop, have a "Collect Input" node. If it goes down the "Failure" path of a Collect Input node, that is no input so chuck in a "Next Loop". If it goes down the "Success" path, do your error checking (if required) and do an exit loop!
I hope this makes sense
Cheers
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Brandon Kemp
Nationwide News Pty Ltd
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Original Message:
Sent: 05-29-2023 03:19
From: Naga Praneeth Mandali
Subject: Regarding repeat menu for no input using Datatable
Hi Everyone,
I have small doubt in Genesys Cloud.
At menu level there is a configuration to play how many times if there is no input from the caller. I want this value to come from a Datatable.
For example In a Datatable I have a value as 3, now menu should repeat 3times if no input.
Later If I change this value to 5, menu should repeat 5times if no input.
Please let me know how can we do
this..
#Implementation
#PlatformAdministration
#GenesysCloudCXQAEpisode
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Naga Praneeth Mandali
Individual Only Contact Account
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