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Regarding the endpoint for obtaining averages in the API Explorer

  • 1.  Regarding the endpoint for obtaining averages in the API Explorer

    Posted 04-21-2025 23:08

    I would like to retrieve the average handle time, average talk time, average hold time, and average after-call work time from the Performance View using the API Explorer. Could you tell me the endpoint to achieve this? I thought the following might be suitable, but it seems that it does not provide "averages." If there are any other methods, please let me know.
    ・POST /api/v2/analytics/conversations/aggregates/query


    #PlatformAPI

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    Takayuki Suzuki
    NA
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