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  • 1.  Release Announcement: Genesys Agent Assist for Digital Interactions Now Available

    Posted 02-08-2023 13:22
    No replies, thread closed.
    Genesys Agent Assist, the native AI-enabled solution that automates knowledge for agents, has achieved General Availability. Many on this community took part in the Beta for this program and we are grateful for their feedback. Please refer to today's release notes for more detail on all of today's releases.

    If you have questions, feel free to reach out to @Sean Rooney -- the lead Product Manager for this capability.
    This is a program with a very active roadmap and we'll be adding Beta programs for some exciting upcoming features such as auto-summarization and voice. Make sure you are checking in with Beta HQ 


    You can learn about Genesys Agent Assist here: About Genesys Agent Assist - Genesys Cloud Resource Center
    #ConversationalAI(Bots,AgentAssist,etc.)
    #Roadmap/NewFeatures

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    Jane Hendricks
    Genesys - Employees
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  • 2.  RE: Release Announcement: Genesys Agent Assist for Digital Interactions Now Available

    Posted 02-09-2023 13:24
    No replies, thread closed.

    Hi Jane,

    Did this release get delayed or am I just missing something?

    I can't seem to find the permissions required for automatic knowledge surfacing in my prod orgs that I have in my lab which was part of the beta.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


  • 3.  RE: Release Announcement: Genesys Agent Assist for Digital Interactions Now Available

    Posted 02-09-2023 14:17
    Edited by Jane Hendricks 02-09-2023 14:18
    No replies, thread closed.

    The release went GA as planned. There may be something that is different for production vs beta. I will let the PM know and they will get back to you with an answer.



    ------------------------------
    Jane Hendricks
    Genesys - Employees
    ------------------------------

    Original Message


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