Genesys Cloud - Main

We will be moving to the Cloud in the fall 2023 and I have some questions about release management:

Are releases are auto approved or pushed?

Does the customer have the ability to accept and schedule releases?

Does the customer have the ability to test the releases?

Thanks in advance.

Nancy

Release Wednesday can be scary for any organization.  Rest assured, that if any new feature is released, there is usually a permission attached to it, so if you don't assign that permission, the agents won't have access to that new feature.  Also, any changes to the interface or ways of doing things are announced 60 days to 6 months in advance.  There is no way to opt out of releases as this is a single, multitenant environment and every Org is on the same build and release.  If you want to test new features, get a separate development Org from your production one.  

We will be moving to the Cloud in the fall 2023 and I have some questions about release management:

Are releases are auto approved or pushed?

Does the customer have the ability to accept and schedule releases?

Does the customer have the ability to test the releases?

Thanks in advance.

Nancy

Also note that besides the Wednesday releases of new features there can be incremental releases at any time to fix bugs or improve functionality. Most of those occur silently, but updates that involve the Client UI pop up a notice that you need to refresh to receive the update. You cannot ultimately prevent that update, but a user can wait until a call is finished or whatever they are doing before refreshing.

The Desktop client app major updates require an install, so you can control when those get applied.

Release Wednesday can be scary for any organization.  Rest assured, that if any new feature is released, there is usually a permission attached to it, so if you don't assign that permission, the agents won't have access to that new feature.  Also, any changes to the interface or ways of doing things are announced 60 days to 6 months in advance.  There is no way to opt out of releases as this is a single, multitenant environment and every Org is on the same build and release.  If you want to test new features, get a separate development Org from your production one.  

We will be moving to the Cloud in the fall 2023 and I have some questions about release management:

Are releases are auto approved or pushed?

Does the customer have the ability to accept and schedule releases?

Does the customer have the ability to test the releases?

Thanks in advance.

Nancy

Release Wednesday can be scary for any organization.  Rest assured, that if any new feature is released, there is usually a permission attached to it, so if you don't assign that permission, the agents won't have access to that new feature.  Also, any changes to the interface or ways of doing things are announced 60 days to 6 months in advance.  There is no way to opt out of releases as this is a single, multitenant environment and every Org is on the same build and release.  If you want to test new features, get a separate development Org from your production one.  

We will be moving to the Cloud in the fall 2023 and I have some questions about release management:

Are releases are auto approved or pushed?

Does the customer have the ability to accept and schedule releases?

Does the customer have the ability to test the releases?

Thanks in advance.

Nancy

Thanks so much to everyone who replied to my question.

Release Wednesday can be scary for any organization.  Rest assured, that if any new feature is released, there is usually a permission attached to it, so if you don't assign that permission, the agents won't have access to that new feature.  Also, any changes to the interface or ways of doing things are announced 60 days to 6 months in advance.  There is no way to opt out of releases as this is a single, multitenant environment and every Org is on the same build and release.  If you want to test new features, get a separate development Org from your production one.  

We will be moving to the Cloud in the fall 2023 and I have some questions about release management:

Are releases are auto approved or pushed?

Does the customer have the ability to accept and schedule releases?

Does the customer have the ability to test the releases?

Thanks in advance.

Nancy

You're welcome! Robert is a big resource here, glad he chipped in.

------------------------------
George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys

Original Message:
Sent: 06-29-2023 12:28
From: Nancy Watts
Subject: Release Management - Release Notes

Thanks so much to everyone who replied to my question.

------------------------------
Nancy Watts
Henry Ford Health

Original Message:
Sent: 06-29-2023 01:14
From: Robert Wakefield-Carl
Subject: Release Management - Release Notes

Release Wednesday can be scary for any organization.  Rest assured, that if any new feature is released, there is usually a permission attached to it, so if you don't assign that permission, the agents won't have access to that new feature.  Also, any changes to the interface or ways of doing things are announced 60 days to 6 months in advance.  There is no way to opt out of releases as this is a single, multitenant environment and every Org is on the same build and release.  If you want to test new features, get a separate development Org from your production one.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 06-26-2023 14:02
From: Nancy Watts
Subject: Release Management - Release Notes

We will be moving to the Cloud in the fall 2023 and I have some questions about release management:

Are releases are auto approved or pushed?

Does the customer have the ability to accept and schedule releases?

Does the customer have the ability to test the releases?

Thanks in advance.

Nancy

#Roadmap/NewFeatures

------------------------------
Nancy Watts
Henry Ford Health
------------------------------

George is being modest. Between them he and Robert provide over 50% of the total support here! Both have earned Community Rockstar for good reason.

I like to compare Genesys Cloud to NetFlix, or FaceBook, or YouTube.... Genesys release updates and everyone gets them. There is no "versioning" as such. If you don't pay attention to the release notifications, you log in one day and find that someone has rearranged the furniture - usually for the better!

------------------------------
Paul Simpson
Eventus Solutions Group

Original Message:
Sent: 06-29-2023 14:56
From: George Ganahl
Subject: Release Management - Release Notes

You're welcome! Robert is a big resource here, glad he chipped in.

------------------------------
George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys

Original Message:
Sent: 06-29-2023 12:28
From: Nancy Watts
Subject: Release Management - Release Notes

Thanks so much to everyone who replied to my question.

------------------------------
Nancy Watts
Henry Ford Health

Original Message:
Sent: 06-29-2023 01:14
From: Robert Wakefield-Carl
Subject: Release Management - Release Notes

Release Wednesday can be scary for any organization.  Rest assured, that if any new feature is released, there is usually a permission attached to it, so if you don't assign that permission, the agents won't have access to that new feature.  Also, any changes to the interface or ways of doing things are announced 60 days to 6 months in advance.  There is no way to opt out of releases as this is a single, multitenant environment and every Org is on the same build and release.  If you want to test new features, get a separate development Org from your production one.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 06-26-2023 14:02
From: Nancy Watts
Subject: Release Management - Release Notes

We will be moving to the Cloud in the fall 2023 and I have some questions about release management:

Are releases are auto approved or pushed?

Does the customer have the ability to accept and schedule releases?

Does the customer have the ability to test the releases?

Thanks in advance.

Nancy

#Roadmap/NewFeatures

------------------------------
Nancy Watts
Henry Ford Health
------------------------------