Summary
The legacy alerting service notification topics are scheduled for removal, effective no earlier than October 31, 2025.
Effective Date
Friday, October 31, 2025
Details
The legacy alerting service has been shut down for more than a year, and these topics have been in a deprecated state since March 2025. The original deprecation notice is available here: Deprecation – Legacy Alerting System.
Customer Impact
Customers must update their applications to use the replacement notification topics:
• v2.users.{id}.alerting.alerts
• v2.users.{id}.alerting.rules
Details for the replacement topics are available here: Available Topics – Notifications and Alerts.
[]()
The Genesys Care team will directly contact the two identified customers still using the legacy topics.
Impacted Resources
v2.users.{id}.alerting.heartbeat.alerts
v2.users.{id}.alerting.heartbeat.rules
v2.users.{id}.alerting.interactionstats.alerts
v2.users.{id}.alerting.interactionstats.rules
Issue References
[PURE-4930]
Contacts
@Maisey Harris
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.