Julie_McNichols | 2017-09-14 13:56:27 UTC | #1
Is there a way to remove a skill (or all skills) from an interaction before transferring to another queue within an architect task?
tim.smith | 2017-09-14 18:43:06 UTC | #2
That is the default behavior. Only the skills specified in the transfer action will be considered when being routed in the destination queue.
Julie_McNichols | 2017-09-14 19:35:35 UTC | #3
Thanks. The skills stay with the call when the agent transfers to another queue, so we were assuming it worked the same through architect. Thanks for clarifying.
tim.smith | 2017-09-14 19:37:09 UTC | #4
The skills are ultimately stored as participant attributes on the conversation, so they're probably being picked up by the second queue when transferred by an agent. When doing the transfer via Architect, it clears those values first.
system | 2017-10-15 19:37:11 UTC | #5
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