Genesys Cloud - Main

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

Hi all,

I had a look into it and this has already been raised. A fix is due to go out in the next few days.  I will provide a further update once it has been confirmed.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

Any idea when we will see the fix implemented in EUW2 and do we know how this issue was triggered ?.

Hi all,

I had a look into it and this has already been raised. A fix is due to go out in the next few days.  I will provide a further update once it has been confirmed.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

The fix has been delayed, I will update when there is further information about when the fix will go out.

Any idea when we will see the fix implemented in EUW2 and do we know how this issue was triggered ?.

Hi all,

I had a look into it and this has already been raised. A fix is due to go out in the next few days.  I will provide a further update once it has been confirmed.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

The fix should be deployed next weekend 19th/20th July.  I will confirm once it has been released

The fix has been delayed, I will update when there is further information about when the fix will go out.

Any idea when we will see the fix implemented in EUW2 and do we know how this issue was triggered ?.

Hi all,

I had a look into it and this has already been raised. A fix is due to go out in the next few days.  I will provide a further update once it has been confirmed.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

This fix has now been rolled out.

The fix should be deployed next weekend 19th/20th July.  I will confirm once it has been released

The fix has been delayed, I will update when there is further information about when the fix will go out.

Any idea when we will see the fix implemented in EUW2 and do we know how this issue was triggered ?.

Hi all,

I had a look into it and this has already been raised. A fix is due to go out in the next few days.  I will provide a further update once it has been confirmed.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

Has the fix been rolled out to all regions or do we have to wait for normal schedule before it hits specific regions? We are in the FedRAMP region.

This fix has now been rolled out.

The fix should be deployed next weekend 19th/20th July.  I will confirm once it has been released

The fix has been delayed, I will update when there is further information about when the fix will go out.

Any idea when we will see the fix implemented in EUW2 and do we know how this issue was triggered ?.

Hi all,

I had a look into it and this has already been raised. A fix is due to go out in the next few days.  I will provide a further update once it has been confirmed.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.

Hi Judy,

It was rolled out to all regions, but I have just seen that the fix was rolled back due to a different issue.  The fix for this issue should now be rolled back out again this weekend.

Has the fix been rolled out to all regions or do we have to wait for normal schedule before it hits specific regions? We are in the FedRAMP region.

This fix has now been rolled out.

The fix should be deployed next weekend 19th/20th July.  I will confirm once it has been released

The fix has been delayed, I will update when there is further information about when the fix will go out.

Any idea when we will see the fix implemented in EUW2 and do we know how this issue was triggered ?.

Hi all,

I had a look into it and this has already been raised. A fix is due to go out in the next few days.  I will provide a further update once it has been confirmed.

Richard, 

We have not had recent updates and this was noticed yesterday so have not opened an incident with Genesys. I think we assumed it might be because of releases for this week. Sometimes that causes some issues randomly. 

Katie,

have your users had any Windows upgrades recently ?. Have you reported an incident with Genesys ?

We have the same issue as well however, it doesn't seem to affect all users. We have also tried the above troubleshooting. 

I have a user who is getting a "Request to remove  favourite failed, please try again later" error when trying to remove favourites from their list. Followed the standard trouble shooting steps such as:

1. Refresh the page: A simple refresh can sometimes resolve temporary glitches.
2. Log out and back in: This can reset your session and resolve any temporary issues related to your user account.
3. Clear browser cache and cookies

Could this be an issue with a W11 system upgrade ?.