Hi Jason, Thanks for your response.
Changes were made to the role last week; however, they have not yet propagated, and the email forward option remains visible. Could we confirm if there is a delay in propagation or if further action is required on our end.
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Saravanan
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Original Message:
Sent: 10-25-2024 11:49
From: Jason Kleitz
Subject: Removing Forward option in Agent Interaction Screen | Email
Hello,
Have you checked again to see if the permission changes were fully propagated? It can take some time for permission changes to take effect
From https://help.mypurecloud.com/articles/roles-permissions-for-authorized-users/
- Note: It can take up to five minutes for permission updates to make their way through Genesys Cloud and take effect.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 10-25-2024 08:53
From: Saravanan D
Subject: Removing Forward option in Agent Interaction Screen | Email
Hi Jan, Thanks for your response.
I already tried, but it is still not working. The forward option is visible to the agent.
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Saravanan
Original Message:
Sent: 10-25-2024 08:15
From: Jan Heinonen
Subject: Removing Forward option in Agent Interaction Screen | Email
Hello,
Try removing the permission for
- Conversation > Email > Forward
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 10-25-2024 04:54
From: Saravanan D
Subject: Removing Forward option in Agent Interaction Screen | Email
Hi Team,
Could you please guide us on how to remove the forward option in the Agent interaction screen for Inbound emails?
#Digital Channels
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Routing (ACD/IVR)
#System Administration
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Saravanan
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