Workforce Engagement Management

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Removing Inactive Agents from Work Plans

  • 1.  Removing Inactive Agents from Work Plans

    Posted 12 days ago

    Is there a way for the system to automatically remove inactive agents from an established work plan? When I make an agent Inactive, Genesys removes them from other pieces of the system, but they still appear in work plans that were created when they were still active. 


    #WorkforceManagement
    #Configuration
    #Scheduling

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    Lisa Johnson
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