Kenneth_Seiero | 2021-08-10 15:13:28 UTC | #1
Hi
I've recently received a request, to anonymize old conversations, for gdpr compliacy reasons. This is a company wide decision, to anonymize old data, which are no longer needed. Required data, will be aggregated / annonymized outside of Purecloud for statistics purposes.
I'm full aware of the GDPR API, which i'm also already using, to completely anonymize/delete contacts or data. However, the request in question is as follows:
"Anonymize all conversations 1 year back", either daily, weekly, or monthly. Which essentially means, i'll need to query for conversations with the desired query filters, target a conversationId, and then POST a GDPR anonymization request for the selected conversationId, which isnt possible.
The requestor mentioned, if anonymization was not possible, a complete conversation deletion was an option. However, this i couldn't find either.
I've found a similar post: https://developer.genesys.cloud/forum/t/removing-data-for-gdpr/7460 - but there is no update on what the solution was.
Other ideas that came to mind was, using a Conversation participant update API call, which i haven't been able to find. Also, a Quality -> Policy, but this only affects transcripts and recordings. Not the calls or participants themselves.
Any solutions to this?
Regards, Kenneth
system | 2021-09-10 15:12:40 UTC | #2
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