khaleelmd5 | 2019-10-14 11:59:59 UTC | #1
HI,
In the CRM integration pop-up screen after the link, it gives customer number format as "tel:5XXXXXXXX" I am trying to replace "tel:" with "0" using the Update DATA in the Architect using below in the Value
Replace(ToString(Call.Ani),"tel:","0")
It doesn't work, any suggestions.
Jason_Mathison | 2019-10-14 13:21:31 UTC | #2
Because call.ani is a special built-in variable, I would guess you are not allowed to modify it.
Assuming that you can do your CRM pop-up with any variable, I would suggest using a set participant data with a new variable, and doing the manipulation of the call.ani there.
--Jason
khaleelmd5 | 2019-10-16 10:12:03 UTC | #3
Hi jason,
Thanks for your reply, it is fixed using custom string option in script and update data option in Architect
Thanks alot
system | 2019-11-16 10:12:04 UTC | #4
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