Genesys Cloud - Main

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Do you mean the buttons disappear entirely or that they are so low in the screen that you can't scroll to them?

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

We have a support ticket open for this issue, no ETA yet.

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Interesting, we are also seen the same issue and they cannot replicate, did you get a solution in the end? Cheers

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

@Kevin Mythen, i would suggest you log a support case with care.

Interesting, we are also seen the same issue and they cannot replicate, did you get a solution in the end? Cheers

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Hey, I already have a ticket open, just curious to see if anyone had an answer as Genesys are struggling to replicate right now. Cheers

@Kevin Mythen, i would suggest you log a support case with care.

Interesting, we are also seen the same issue and they cannot replicate, did you get a solution in the end? Cheers

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos

Hey, I already have a ticket open, just curious to see if anyone had an answer as Genesys are struggling to replicate right now. Cheers

@Kevin Mythen, i would suggest you log a support case with care.

Interesting, we are also seen the same issue and they cannot replicate, did you get a solution in the end? Cheers

Hi all - I'm wondering if anyone else has faced this issue or has any insight into the cause.  We handle mostly email in our org and on longer email threads (aprox 28 messages) the Reply All and Forward buttons are disappearing from the UI (happens in both the browser and desktop app). 

I was able to recreate it in Firefox as well and we're waiting on an update from engineering. Any insight would be appreciated. 

Thanks
Carlos