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Replying to emails Outlook warning "We could not verify the identity of the sender"

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  • 1.  Replying to emails Outlook warning "We could not verify the identity of the sender"

    Posted 09-30-2019 18:58
    No replies, thread closed.
    Hello,

    I tried to search if anyone else ran into this but maybe not.

    We have setup our first domain with Purecloud for email purposes. 

    We don't want to update MX records as the customers will still have individual email addresses. We are just forwarding email to a account@customer.mypurecloud.com account. We've changed the From Email Address field to use account@customersdomain.com.

    While testing this I noticed Outlook adds a warning message "We could not verify the identity of the sender"
    Is there any steps we may have missed to avoid customers seeing this warning? 

    #Implementation

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    Paul Dittrich
    Aria Solutions
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