Hi,
We're currently working on updating our current CSR roles to not include the permission to deselect phone. We'd also like to look back, and as a way to ensure that no one has unnecessary access to that permission, we'd like to get a report showing when (if) a user has deselected his/her phone. Is there such report?
Thanks
AJ
#Monitoring/Adherence#Reports------------------------------
Anna Jhane Mulinyawe
Accenture Inc.
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