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  • 1.  Report on attempts made to each contacts in Outbound Contact list

    Posted 06-18-2023 23:50
    No replies, thread closed.

    Hi,

    Is there a view available in Genesys cloud UI that can provide the details of each attempts made to the contacts in the contact list? I am aware of taking an export of the contact list. But our customer wants to see if there is a view available on the GC web UI. 

    Thanks & Regards

    Dhana


    #Outbound
    #Reporting/Analytics

    ------------------------------
    Dhanalakshmi Vasudevan
    Global Speech Networks Pty Ltd (Australia)
    ------------------------------


  • 2.  RE: Report on attempts made to each contacts in Outbound Contact list

    Posted 06-19-2023 06:32
    No replies, thread closed.

    Not at present (to my knowledge), but here's a related idea. It specifies the campaign level vs overall contact list, but same general gist.

    https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1306



    ------------------------------
    Emily Kammerer
    Ascendium Education Solutions, Inc.
    ------------------------------

    Original Message


  • 3.  RE: Report on attempts made to each contacts in Outbound Contact list

    Posted 06-20-2023 19:02
    No replies, thread closed.

    Hi @Emily Kammerer Thanks for your response. That's exactly what our customer wants. 

    Thanks & Regards

    Dhana



    ------------------------------
    Dhanalakshmi Vasudevan
    Global Speech Networks Pty Ltd (Australia)
    ------------------------------

    Original Message


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