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Report on Recording IDs with Conversation IDs

  • 1.  Report on Recording IDs with Conversation IDs

    Posted 06-05-2025 19:20

    Brad_Hoyle | 2018-12-18 05:02:23 UTC | #1

    I recently got a list of 900 conversation IDs and through batch requests of 100 records using the API, was able to download the actual call recordings as .wav files.

    Issue was they were saved with their name as the recording ID, an unknown variable to this point in time. I have no way of knowing what Conversation ID matches which Recording ID without going through the text file manually.

    I cant run anything in a batch mode from the API to compile a list either from the looks of it.

    Does anyone know how I can match these two values up? I have 900 unique records so manually relating is not an option.

    tim.smith | 2018-12-18 16:58:57 UTC | #2

    You can use GET /api/v2/conversations/{conversationId}/recordings to retrieve the recording IDs for each conversation.

    Brad_Hoyle | 2019-01-10 22:22:58 UTC | #3

    Thanks for the reply, would this be one conversation at a time? To run this 900 separate times is not really an option.

    tim.smith | 2019-01-10 22:24:25 UTC | #4

    Brad_Hoyle, post:3, topic:4211
    would this be one conversation at a time?

    Yes. https://developer.mypurecloud.com/api/rest/rate_limits.html

    Brad_Hoyle | 2019-01-10 22:51:27 UTC | #5

    Interesting, thanks for the confirmation. I will try and pull the values out with a macro or something.

    Few user comments for future developments:

    1. Its frustrating you have the ability to mass download 30 min recordings but not their corresponding names, a simple text base request.
    2. Its frustrating that you have to input one set of unique IDs then it saves the files as a new ID you don't know.
    3. Its frustrating there is no way to find these IDs without inputting them manually into a GET request.

    tim.smith | 2019-01-10 23:00:47 UTC | #6

    Can you share this feedback on the Ideas Lab? This is a common request, but needs momentum there.

    Brad_Hoyle | 2019-01-10 23:39:24 UTC | #7

    Hi, I followed the link to the Idea lab, it wanted me to sign into https://genesys.okta.com/. I tried my normal PC login and it didn't work.

    tim.smith | 2019-01-11 14:58:46 UTC | #8

    You need to use the credentials for logging in to the Care portal.

    system | 2019-02-11 14:58:49 UTC | #9

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 4211



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