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  • 1.  Reporting Genesys CX into Salesforce

    Posted 05-16-2025 09:50
    No replies, thread closed.

    Hi,

    Has anyone created any reports from Genesys Cloud CX into Salesforce? Background: we have integrated Genesys Cloud CX into Salesforce. 

    Specifically we would like our agents to be able to view on their Salesforce Homepage all the Queues and Agent Statuses.  This way we can ensure our channels are resourced.  I can do this is Genesys through the Agent Status Widget but it would be great to bring this data into a Dashboard in Salesforce. 

    In an ideal world I'd like all our reports to be in one place - Salesforce.

    Resources say it can be done but unfortunately do not include instructions. 

    Thanks in advance :) 


    #Dashboards

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    Laura Threadingham
    Head Of Data And Certified Salesforce Administrator
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  • 2.  RE: Reporting Genesys CX into Salesforce
    Best Answer

    Posted 05-16-2025 11:18
    No replies, thread closed.

    Hi Laura,

    There is a Blueprint in the Genesys Cloud Developer Center: Visualize Genesys Cloud Analytics data within Salesforce hopefully this helps, but maybe others can give their insights



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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