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  • 1.  Reports line limitations

    Posted 10-27-2022 15:35
    No replies, thread closed.
    Hello team,

    When we export a campaign report for the day, the report comes with 100.000 lines. However if we export the D -1 report, comes with all line (even if there are more 100.000 lines).

    So, i´m assuming this is a report limitation for daily or online reports/files.

    IS there any documentation that i can confirm it?
    #Reporting/Analytics

    ------------------------------
    Edson Gouvea
    Genesys - Employees
    ------------------------------


  • 2.  RE: Reports line limitations

    Posted 10-28-2022 13:10
    No replies, thread closed.
    One thing to remember is that everything in the UI is driven by the platform API, so limits of the API do apply to the UI.  If there is a limit in the real-time analytics API, that will limit the view and the export.   Here is what is found on the limits page:. https://developer.genesys.cloud/organization/organization/limits#analytics-api

    export.interactions.row.count.limit

    The maximum number of rows permitted in an interactions export

    1000000


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Reports line limitations

    Posted 11-01-2022 09:22
    No replies, thread closed.
    Hello Edson,

    Adding to Robert's response, I have observed that historical exports are "more complete" than current/real-time. I think you might be getting partial results when you do the export for today and its not necessarily because you are hitting a limit.

    It is not a direct reference, but below is the snippet regarding export differences in Workspace views. At this point, I am assuming the campaign exports are governed by the same behavior.



    ------------------------------
    Nico Feliciano
    Genesys - Employees
    ------------------------------

    Original Message


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