Workforce Engagement Management

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Reports on Not Ready

    Posted 11-01-2022 07:57
    No replies, thread closed.
    Good morning everyone

    I am looking in Cloud for a similar report that Engage has.  Looking for Agent State Report.  We use this report to determine utilization for an agent.  The report in Engage looks like this.

    I have been looking at the reports in Cloud but cannot locate a similar one,

    As always appreciate any help.

    Thanks
    Shirley

    #Workforce Management

    ------------------------------
    Shirley Harbers
    Alcatel-Lucent USA Inc.
    ------------------------------


  • 2.  RE: Reports on Not Ready

    Posted 11-01-2022 08:10
    No replies, thread closed.

    Hi Shirley

    Check out the user status detail report: https://help.mypurecloud.com/articles/user-status-detail-report/



    ------------------------------
    Cameron Smith
    VP, Product Management - Workforce Engagement Management
    ------------------------------

    Original Message


  • 3.  RE: Reports on Not Ready

    Posted 11-28-2022 09:11
    No replies, thread closed.
    Thank you - I was away and therefore did not try.  I did today :)  Can it be run at a management level or do I have to create a report for each group?  Also for the life of me I cannot find an India +9.5 hours timezone.  we are now live so I want to see if it captured the aux codes.

    Thanks
    Shirley

    ------------------------------
    Shirley Harbers
    Alcatel-Lucent USA Inc.
    ------------------------------

    Original Message


Related Content