Genesys Cloud - Main

 View Only


Discussion Thread View

Request for Detailed Flow Performance Report Data

  • 1.  Request for Detailed Flow Performance Report Data

    Posted 2 days ago
    Edited by jovan paixao 2 days ago

     I require access to the detailed call statistics that were previously available in the "Flow Performance" report.

    Despite the flow being deleted, it is crucial for our records to retrieve historical data related to its usage. I have noticed that the current APIs do not seem to provide a way to query detailed statistics by flow ID after deletion, which has hindered our ability to access this information.

    Could you please assist in providing the detailed statistics for the mentioned flow? If there are alternative methods or specific queries that can be run to retrieve this data, your guidance would be greatly appreciated.


    #Reporting/Analytics

    ------------------------------
    jovan paixao
    ESMT Consulting Sa de CV
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources