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  • 1.  Request for Update Summary available via API

    Posted 11-17-2024 21:14
    No replies, thread closed.

    Hi everyone,

    I've been tracking the progress of Auto Summarization - Summary available via API - EPAGAST-I-107 and noticed that the status is marked as "Delivered" and the roadmap indicates due date of 31/10/2024 (attached screenshot).

    However, I have been unable to locate any release notes or find any release related to this API. As this API is very important for our integration, I was hoping someone could provide more details on its availability or clarify if there are any updates that I might have missed.

    Can anyone share additional information, documentations, articles regarding its release?

    Thank you in advance for your help!


    #API/Integrations
    #ConversationalAI(Bots,AgentAssist,etc.)
    #Roadmap/NewFeatures

    ------------------------------
    Ramsha Shaikh
    Telecom/AI Engineer
    ------------------------------


  • 2.  RE: Request for Update Summary available via API
    Best Answer

    Posted 11-17-2024 21:48
    No replies, thread closed.

    Hi Ramsha, I think you'll find - like I did - the API is still sitting in the preview APIs in API Explorer.  There are some comments on that idea, including from myself.  You'll want to do some querying to see the response and then work that around what you need in your own use case.



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: Request for Update Summary available via API

    Posted 11-18-2024 10:29
    No replies, thread closed.

    Hi Varun,

    appreciate the response, thank you for the information



    ------------------------------
    Ramsha Shaikh
    Telecom/AI Engineer
    ------------------------------



  • 4.  RE: Request for Update Summary available via API

    Posted 12-02-2024 08:01
    No replies, thread closed.
    Thanks so much for the reply. Could you also please help me understand

    What risks or limitations should we be aware of when using this Preview API in production? Are there any challenges or best practices we should consider before moving forward with it?

    Appreciate any feedback or experiences you can share!


    Ramsha Shaikh
    Assoc. Telecom/AI Engineer