Hello all, I am in a mission to create an Outbound Campaign Solution for a client, and I have problem when recycling Campaign (I have to recycle)

The campaign handles an Interactions that were reschedule during the running of the Campaign in a weird way,

This is the scenario: I turn the campaign ON (first time) a call dialed and not answer so the Attempt Control reschedule the call,

And then, before the time to recall arrive, an administrator recycled the campaign, then i turn the Campaign ON again (second time), the rescheduled call

Cenceled but the Campaign also don't dial to that number again when i turn the Campaign On, just skip it (and i don't get system disposition code), 

After the campaign finish to run and i turn it ON again (third time), it does dial the number.

This behavior is weird.

I would expect that after the Campaign Recycled, it will dial all the numbers from the start, including the number that rescheduled and then canceled.

And also, even if I'm wrong about that and have false expectations, why does the campaign do call that number after i turn it ON the third time?

Also does anyone know, how contacts that were rescheduled due to Contactable Time Set restriction, and before they were dial the Campaign was recycled

How the Campaign will handle these Contacts when it turns ON, will it dial them or not?

Shahar Leonard
ITNAV-Pro Ltd.

#Outbound

------------------------------
Shahar Leonard
ITNAV-Pro Ltd.
------------------------------

The reschedule time is based on your call response rule.  The reason it probably dialed the third time and not the second is that the recall time for that callback had not expired.  Also, if you look here https://help.mypurecloud.com/articles/recycle-a-campaign/ you will see that it does not dial again automatically. 

• When a campaign is recycled, it does not automatically turn on and start dialing the contact list again. The campaign must be manually switched on, or a rule or sequence must be in place to start the campaign again.

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 05-27-2024 09:10
From: Shahar Leonard
Subject: Reschedule calls behavior when Campaign recycled during the Calls Placed

Hello all, I am in a mission to create an Outbound Campaign Solution for a client, and I have problem when recycling Campaign (I have to recycle)

The campaign handles an Interactions that were reschedule during the running of the Campaign in a weird way,

This is the scenario: I turn the campaign ON (first time) a call dialed and not answer so the Attempt Control reschedule the call,

And then, before the time to recall arrive, an administrator recycled the campaign, then i turn the Campaign ON again (second time), the rescheduled call

Cenceled but the Campaign also don't dial to that number again when i turn the Campaign On, just skip it (and i don't get system disposition code), 

After the campaign finish to run and i turn it ON again (third time), it does dial the number.

This behavior is weird.

I would expect that after the Campaign Recycled, it will dial all the numbers from the start, including the number that rescheduled and then canceled.

And also, even if I'm wrong about that and have false expectations, why does the campaign do call that number after i turn it ON the third time?

Also does anyone know, how contacts that were rescheduled due to Contactable Time Set restriction, and before they were dial the Campaign was recycled

How the Campaign will handle these Contacts when it turns ON, will it dial them or not?

Shahar Leonard
ITNAV-Pro Ltd.

#Outbound

------------------------------
Shahar Leonard
ITNAV-Pro Ltd.
------------------------------