Workforce Engagement Management

I'm trying to ensure our breaks and lunches are at the optimal times after having added sickness/leave but it's not changing anything whereas it was before. Whenever I seem to do a reschedule now it only seems to change the forecast. 

See screenshots below;

Is there a reason it's not amending any breaks/lunches?

#ScheduleManagement

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Chandni Kara
MI & Planning Specialist
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Hi @Chandni Kara, 

for Genesys to offer the best support and advice, please could you raise a care ticket for this? One of the team will be able to review this with you and have a deeper understanding than we can offer via the community. 

Based on the limited information available, I can see 2 possible causes:

1. The current schedule, forecast and predicted service goals are already optimal
   • If you are excessively under or overstaffed, there may be diminished returns in moving breaks and meals
2. You have selected "Do not reschedule manually modified shifts"
   • When selected, any shift that has been adjusted is automatically removed from the optimisation process. In a heavily adjusted schedule this can lead to reduced opportunity for further optimisation. 

Paul

I'm trying to ensure our breaks and lunches are at the optimal times after having added sickness/leave but it's not changing anything whereas it was before. Whenever I seem to do a reschedule now it only seems to change the forecast. 

See screenshots below;

Is there a reason it's not amending any breaks/lunches?

Hi Paul, 

Follow up question for point number 2, if you do select the "Do not reschedule manually modified shifts" I assumed this just meant anything that a person had adjusted. So the optimisation of anything selected when the schedules is generated for example would not count as a manually modified shift, is that not correct?

Mike

Hi @Chandni Kara, 

for Genesys to offer the best support and advice, please could you raise a care ticket for this? One of the team will be able to review this with you and have a deeper understanding than we can offer via the community. 

Based on the limited information available, I can see 2 possible causes:

1. The current schedule, forecast and predicted service goals are already optimal
   • If you are excessively under or overstaffed, there may be diminished returns in moving breaks and meals
2. You have selected "Do not reschedule manually modified shifts"
   • When selected, any shift that has been adjusted is automatically removed from the optimisation process. In a heavily adjusted schedule this can lead to reduced opportunity for further optimisation. 

Paul

I'm trying to ensure our breaks and lunches are at the optimal times after having added sickness/leave but it's not changing anything whereas it was before. Whenever I seem to do a reschedule now it only seems to change the forecast. 

See screenshots below;

Is there a reason it's not amending any breaks/lunches?