If you got the confirmation, that is usually all you get. They will get it done on that day and time. If you have questions or just to confirm with them, Email them at
genesyscloudvoice-lnp-na@genesys.com
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-17-2024 08:57
From: Amber Krueger
Subject: Resporg help
The provisioning team - is that the team that is losing the phone number that is RESPORG'ing to us? They did get a confirmation email after I completed the RESPORG form in Genesys. Should they be getting other communications?
If not, who is the provisioning team and how do I contact them?
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Amber Krueger
Ultimus Fund Solutions, LLC
Original Message:
Sent: 06-16-2024 23:03
From: Robert Wakefield-Carl
Subject: Resporg help
You should Email the provisioning team to ensure they got the request and the date/time is confirmed. It seems there are a lot of manual processes in the provisioning team, so just stay on top of it with regular communications through Email.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-11-2024 15:05
From: Amber Krueger
Subject: Resporg help
I entered a Resporg request. How can I confirm the status of it to ensure that it was completed properly and is ready to go for the requested time for the cut over of the phone number?
Also, how do I figure out who my case manager is at Genesys? I do not have a contact person to work with on any questions or issues.
#ArchitectureandDesign
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Telephony
#Unsure/Other
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Amber Krueger
Ultimus Fund Solutions, LLC
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