Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Retrieve SIP Headers From External

    Posted 08-02-2024 06:40
    No replies, thread closed.

    Hi all,

    I have created a simple call flow with a DID, calls comes in on customers On Premises Genesys and is routed to Call Flow on Genesys Cloud.

    in the Call Flow i am trying to retrieve the SIP Headers sent from On Premises Genesys

    CallFlow
    I can see the SIP Headers in the Genesys Cloud PCAP
    PCAP
    I have tried several options but keep getting the below errors, could someone please assist?
    SIPHeaderErrorType - NoSipHeadersExist
    SIPHeaderErrorMessage - None of the requested SIP headers exist on the call. Execution is taking the Failure output path.


    #Telephony

    ------------------------------
    Reginald
    ------------------------------


  • 2.  RE: Retrieve SIP Headers From External

    Posted 08-03-2024 01:00
    No replies, thread closed.

    Hi Reginald,

    Under SIP Header Names click on  All SIP Headers and change it to literal. Add SIP Header names (up to 10). For example, try first with one of the headers from your PCAP file "X-Genesys-CallInfo". 

     

    Thanks,



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


  • 3.  RE: Retrieve SIP Headers From External

    Posted 08-03-2024 04:34
    No replies, thread closed.

    No luck, same results

    SIPHeaderErrorTypeNoSipHeadersExist
    SIPHeaderErrorMessageNone of the requested SIP headers exist on the call. Execution is taking the Failure output path.


    ------------------------------
    Reginald
    ------------------------------

    Original Message


  • 4.  RE: Retrieve SIP Headers From External

    Posted 08-03-2024 06:54
    No replies, thread closed.

    Pretty sure these actions are only for BYOC Cloud not premises.



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 5.  RE: Retrieve SIP Headers From External
    Best Answer

    Posted 08-05-2024 12:17
    No replies, thread closed.

    Correct, SIP Headers are only available for calls over a BYOC Cloud trunk.  They are not available for BYOC Premise calls or for Genesys Cloud Voice.



    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------

    Original Message


Related Content