Jeremy_Winchell | 2020-12-11 01:02:25 UTC | #1
Using the API's we are able to retrieve Survey Forms, Question Groups, etc.; but we have been unable to find an API Method or way of getting the actual Survey Responses/Scores.
Which method would I use to get the Survey Responses?
Jerome.Saint-Marc | 2020-12-11 09:23:17 UTC | #2
Hello,
You can use GET /api/v2/quality/surveys/{surveyId} to retrieve the Survey Responses.
The surveyId appears in the Conversation Details (retrieving conversation details using conversationId or using a query for conversation details. If the customer starts to answer and save (status = InProgress) or if the customer submits/completes the survey (status = Finished), the answers will be provided in the response to the GET /api/v2/quality/surveys/{surveyId}
Regards,
system | 2021-01-11 09:23:22 UTC | #3
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