Genesys Cloud - Main

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number" 

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.
------------------------------

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Thank you Jean-Christophe, you know which expression I should use to retrieve ACD Skill

On the Call Flow 1, I add "set participant data" action, on the second flow, I add "Get data participant"

I found this on the help, to convert string value to typed value:

If(FindFirst(Task.QueueNames, Task.QueueNameStr)!=-1, Task.Queues[FindFirst(Task.QueueNames, Task.QueueNameStr)], Task.DefaultQueue)

Thank you
Original Message:
Sent: 12-05-2018 04:18
From: Jean-Christophe Poyelle
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Did you create the string collection & skill collection variables?

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-05-2018 10:09
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Jean-Christophe, you know which expression I should use to retrieve ACD Skill

On the Call Flow 1, I add "set participant data" action, on the second flow, I add "Get data participant"

I found this on the help, to convert string value to typed value:

If(FindFirst(Task.QueueNames, Task.QueueNameStr)!=-1, Task.Queues[FindFirst(Task.QueueNames, Task.QueueNameStr)], Task.DefaultQueue)

Thank you
Original Message:
Sent: 12-05-2018 04:18
From: Jean-Christophe Poyelle
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Hi Melissa, not yet, where I should create them, on the first or second call flow ?

Thank you
Original Message:
Sent: 12-05-2018 11:17
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

Did you create the string collection & skill collection variables?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-05-2018 10:09
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Jean-Christophe, you know which expression I should use to retrieve ACD Skill

On the Call Flow 1, I add "set participant data" action, on the second flow, I add "Get data participant"

I found this on the help, to convert string value to typed value:

If(FindFirst(Task.QueueNames, Task.QueueNameStr)!=-1, Task.Queues[FindFirst(Task.QueueNames, Task.QueueNameStr)], Task.DefaultQueue)

Thank you
Original Message:
Sent: 12-05-2018 04:18
From: Jean-Christophe Poyelle
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

In the 2nd flow

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-06-2018 01:50
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi Melissa, not yet, where I should create them, on the first or second call flow ?

Thank you
Original Message:
Sent: 12-05-2018 11:17
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

Did you create the string collection & skill collection variables?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-05-2018 10:09
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Jean-Christophe, you know which expression I should use to retrieve ACD Skill

On the Call Flow 1, I add "set participant data" action, on the second flow, I add "Get data participant"

I found this on the help, to convert string value to typed value:

If(FindFirst(Task.QueueNames, Task.QueueNameStr)!=-1, Task.Queues[FindFirst(Task.QueueNames, Task.QueueNameStr)], Task.DefaultQueue)

Thank you
Original Message:
Sent: 12-05-2018 04:18
From: Jean-Christophe Poyelle
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Thank you Melissa, but how you can seach on the skill acd collection ?

Thank you
Original Message:
Sent: 12-06-2018 09:54
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

In the 2nd flow

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-06-2018 01:50
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi Melissa, not yet, where I should create them, on the first or second call flow ?

Thank you
Original Message:
Sent: 12-05-2018 11:17
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

Did you create the string collection & skill collection variables?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-05-2018 10:09
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Jean-Christophe, you know which expression I should use to retrieve ACD Skill

On the Call Flow 1, I add "set participant data" action, on the second flow, I add "Get data participant"

I found this on the help, to convert string value to typed value:

If(FindFirst(Task.QueueNames, Task.QueueNameStr)!=-1, Task.Queues[FindFirst(Task.QueueNames, Task.QueueNameStr)], Task.DefaultQueue)

Thank you
Original Message:
Sent: 12-05-2018 04:18
From: Jean-Christophe Poyelle
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Your expression will be similar to the one above, but replace the all the variable names with the ones you created.  For example:

If(FindFirst(Task.SkillNames, Flow.Skill)!=-1, Task.Skills[FindFirst(Task.SkillNames, Flow.Skill)], Task.DefaultSkill)

where Task.SkillNames is the string collection variable of skill names
Flow.Skill is the string variable of the skill name you retrieved from the Get Participant Data action
Task.Skills is the skill collection variable
Task.DefaultSkill is the default skill variable to use if Flow.Skill is not found in Task.SkillNames

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 12-07-2018 07:19
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa, but how you can seach on the skill acd collection ?

Thank you
Original Message:
Sent: 12-06-2018 09:54
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

In the 2nd flow

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-06-2018 01:50
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi Melissa, not yet, where I should create them, on the first or second call flow ?

Thank you
Original Message:
Sent: 12-05-2018 11:17
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

Did you create the string collection & skill collection variables?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-05-2018 10:09
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Jean-Christophe, you know which expression I should use to retrieve ACD Skill

On the Call Flow 1, I add "set participant data" action, on the second flow, I add "Get data participant"

I found this on the help, to convert string value to typed value:

If(FindFirst(Task.QueueNames, Task.QueueNameStr)!=-1, Task.Queues[FindFirst(Task.QueueNames, Task.QueueNameStr)], Task.DefaultQueue)

Thank you
Original Message:
Sent: 12-05-2018 04:18
From: Jean-Christophe Poyelle
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
#Implementation
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Thank you Melissa, it is very clear now !

I appreciate your help


------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 12-10-2018 11:29
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

Your expression will be similar to the one above, but replace the all the variable names with the ones you created.  For example:

If(FindFirst(Task.SkillNames, Flow.Skill)!=-1, Task.Skills[FindFirst(Task.SkillNames, Flow.Skill)], Task.DefaultSkill)

where Task.SkillNames is the string collection variable of skill names
Flow.Skill is the string variable of the skill name you retrieved from the Get Participant Data action
Task.Skills is the skill collection variable
Task.DefaultSkill is the default skill variable to use if Flow.Skill is not found in Task.SkillNames

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-07-2018 07:19
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa, but how you can seach on the skill acd collection ?

Thank you
Original Message:
Sent: 12-06-2018 09:54
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

In the 2nd flow

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-06-2018 01:50
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi Melissa, not yet, where I should create them, on the first or second call flow ?

Thank you
Original Message:
Sent: 12-05-2018 11:17
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

Did you create the string collection & skill collection variables?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-05-2018 10:09
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Jean-Christophe, you know which expression I should use to retrieve ACD Skill

On the Call Flow 1, I add "set participant data" action, on the second flow, I add "Get data participant"

I found this on the help, to convert string value to typed value:

If(FindFirst(Task.QueueNames, Task.QueueNameStr)!=-1, Task.Queues[FindFirst(Task.QueueNames, Task.QueueNameStr)], Task.DefaultQueue)

Thank you
Original Message:
Sent: 12-05-2018 04:18
From: Jean-Christophe Poyelle
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

Yes that is due to the fact that skillls (or queues) are not string variables.
Check this out: https://help.mypurecloud.com/articles/convert-string-value-typed-value/

Regards,
Jean-Christophe

------------------------------
Jean-Christophe Poyelle
Foehn Ltd.

Original Message:
Sent: 12-05-2018 02:24
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Thank you Melissa for your reply, when I add action "Get Participant data" on the second call flow, I can retrieve the variable set on the first call flow, however I cannot add it as skill with Transfer to ACD, I put expression like "Flow.Skill" on ACD Skill 1, but I got this error:

"Cannot convert expression from type String to required type of ACD Skill."

Any idea ?

Thank you
Original Message:
Sent: 12-04-2018 10:45
From: Melissa Bailey
Subject: Retrieve the skills variable in another Call Flow ?

I assume you mean flow A is using the Set Participant Data action.  The most likely cause of flow B not finding the value using the Get Participant Data action is a name mismatch.  Make sure the Attribute Name in both actions is exactly the same--it is case-sensitive, with no spaces at the beginning or end.

One small note: you could use the Transfer to Flow action instead of Transfer to Number to get from flow A to flow B.  This is not causing your problem, it's just a little easier than having to remember what phone number matches to flow B.

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Melissa Bailey
Genesys - Employees

Original Message:
Sent: 12-04-2018 03:47
From: Oudderhem Mostafa
Subject: Retrieve the skills variable in another Call Flow ?

Hi,

I have build two call flow A and B within Architect, on the "Call flow A" we add "update participant data" to store a variable of Skill, then we transfer to "Call flow B" through "transfert to number"

My question: In call Flow B, how to retrieve the variable of skills, I tried by putting "retrieve data participant" but I didn't find my variable

Can we retrieve a variable from different call flow in Architect ? if Yes how ?

Thank you in advance.
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