Cesar_Betances | 2017-06-13 00:53:40 UTC | #1
Hi,
I'm using conversation aggregate query to retrieve Service Level % and Abandon % from Queues(performance screen). Should I use Numerator/Denominator to retrieve ServiceLevel %. What about Abandon %. See below what I get for Service Level metric:
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/44dd4ee7c5610e455fe14ae0e68b9e1f6e8a85ea.PNG" width="690" height="129">
Thanks very much for your time and help,
Regards.
tim.smith | 2017-06-13 12:34:40 UTC | #2
The numerator and denominator are provided if you wish to perform the calculation yourself or display it in part. Otherwise, you can compare Ratio to Target to see if you are above or below your service level target.
system | 2017-08-28 19:35:01 UTC | #3
This post was migrated from the old Developer Forum.
ref: 1399