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  • 1.  return end-user back to the startup node in the flow

    Posted 03-06-2022 08:13
    No replies, thread closed.
    Dears

    hope you are doing well and fine , I'm trying to build a chat bot that will provide list of services for the end users and  users will chose any service he looking for 

    by ask him, now if he finished his service I would like to ask him if he want another service lets presume there two options here

    one for yes and other for no , lets say he chose yes how I can return him  back to the first node at the messaging flow .
    Also I'm going to attached an diagram for my process 

     


    BR
    #Ask Me Anything (AMA)
    #ArchitectureandDesign

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    Mohannad haddad
    Fourth Dimension Systems Company
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  • 2.  RE: return end-user back to the startup node in the flow

    Posted 03-06-2022 15:13
    Edited by Matt Lawson 05-09-2022 09:30
    No replies, thread closed.
    What you have there is a loop. 
    So in your bot flow, under Loop, there is a few options, for this you would use a "Anything Else?" Loop

    If you are not using a bot flow, then the same thing can be achieved with a normal loop, just have to manually do the ask question, max loop etc.
    And then in your loop you would have a ask for slot (with list of services)
    And a switch or if decision tree, to action that service or send to an agent. 

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    Anton Vroon
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