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  • 1.  Rollout Schedule Postpone - For Multipanel Workpace ONLY

    Posted 03-12-2025 18:53
    Edited by Allison Castelot 04-15-2025 09:57

    EXTENDED-RELEASE SCHEDULE

    POSTPONED

    PLEASE REVIEW ANNOUCEMENT 

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    Nicholas Robinson
    Principal Product Manager
    Genesys - Employees
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  • 2.  RE: Rollout Schedule Postpone - For Multipanel Workpace ONLY

    Posted 03-13-2025 08:40

    So, just to say this a different way, the opt-in/out period for US East (N. Virginia) is technically still available until the week of 4/8 and US west (Oregon) until week of 4/16?



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    Steve Alix
    EDCi
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  • 3.  RE: Rollout Schedule Postpone - For Multipanel Workpace ONLY

    Posted 03-27-2025 13:51

    Hi Nicholas.

    The new Features Coming soon post for March 31 week states.. "Multi contextual panels.. The need for an agent to opt-in once given the new permission for multi contextual panel experience is being removed though we will leave the legacy experience available for an extended period of time as administrators roll out permissions to all users. ..".

    Is the opt-in feature being removed during the week of March 31?

    Thanks,

    David



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    David Martinez
    Architect
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