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I have 15 queues that I want to route if found in a data table that I've created. My expression coding is very rusty . I'm trying to use Update Data to add all of the queues so the Data table lookup can search but I'm getting "not found" error. Any help will be appreciated.

Hi Reuben,

Can you give a bit more detail on how you are updating the tables? Via API etc and maybe an example of the data and expression you are using?

I have 15 queues that I want to route if found in a data table that I've created. My expression coding is very rusty . I'm trying to use Update Data to add all of the queues so the Data table lookup can search but I'm getting "not found" error. Any help will be appreciated.

I am running a Voice post survey in our flow and a data table that will list queue(s) that we can turn the survey on or off based on 1 queue or all 15 queue . Ive got it work in the flow using Flow.RoutingQueue == "Queue" for 1 queue but I can get an expression together to lookup any of the 15 queues I have in the data table so when Its true it flows to Set-Post object. Flow

Hi Reuben,

Can you give a bit more detail on how you are updating the tables? Via API etc and maybe an example of the data and expression you are using?

I have 15 queues that I want to route if found in a data table that I've created. My expression coding is very rusty . I'm trying to use Update Data to add all of the queues so the Data table lookup can search but I'm getting "not found" error. Any help will be appreciated.

I've tried :  ToString(Flow.RoutingQueue) == "Queue1" or ToString(Flow.RoutingQueue) == "Queue2" as a decision but it doesnt see the 2nd queue when I have it turned on in the data table. 

I am running a Voice post survey in our flow and a data table that will list queue(s) that we can turn the survey on or off based on 1 queue or all 15 queue . Ive got it work in the flow using Flow.RoutingQueue == "Queue" for 1 queue but I can get an expression together to lookup any of the 15 queues I have in the data table so when Its true it flows to Set-Post object. Flow

Hi Reuben,

Can you give a bit more detail on how you are updating the tables? Via API etc and maybe an example of the data and expression you are using?

I have 15 queues that I want to route if found in a data table that I've created. My expression coding is very rusty . I'm trying to use Update Data to add all of the queues so the Data table lookup can search but I'm getting "not found" error. Any help will be appreciated.

I think you may be over complicating it.

When you do a data table lookup, you pass they key which assuming is your queue name, and if the value is found it returns that row, you don't need to check each row separately. If that queue isn't found, it will go down the not found path - If you had a list of queues in the routing you wanted to iterate over you could do a loop doing a data table look up for each value in the list, but that doesn't seem to be the case here. 

For example:

Here I have a simple data table with queue names and a boolean if the survey should be active

In my Flow

Lets say I've determined Task.RoutingQueue == Queue1

Well it the data table lookup will happen, it will find the Row with Queue1 and set Task.isSurveyActive to false and go down the no path in my decision, I don't need to check anything else.

If Task.RoutingQueue == Queue2 then it will go down my Yes path and offer a survey,

If Task.RoutingQueue == Queue3 then it will go down the Not Found path.

I don't need to check every value, just the one I'm interested in.

If you do need to check multiples, let me know and I can show you an example with a loop

I've tried :  ToString(Flow.RoutingQueue) == "Queue1" or ToString(Flow.RoutingQueue) == "Queue2" as a decision but it doesnt see the 2nd queue when I have it turned on in the data table. 

I am running a Voice post survey in our flow and a data table that will list queue(s) that we can turn the survey on or off based on 1 queue or all 15 queue . Ive got it work in the flow using Flow.RoutingQueue == "Queue" for 1 queue but I can get an expression together to lookup any of the 15 queues I have in the data table so when Its true it flows to Set-Post object. Flow

Hi Reuben,

Can you give a bit more detail on how you are updating the tables? Via API etc and maybe an example of the data and expression you are using?

I have 15 queues that I want to route if found in a data table that I've created. My expression coding is very rusty . I'm trying to use Update Data to add all of the queues so the Data table lookup can search but I'm getting "not found" error. Any help will be appreciated.

Hello Anton , Yes I will need to check Multiples I am interested in the example of using loops.

I think you may be over complicating it.

When you do a data table lookup, you pass they key which assuming is your queue name, and if the value is found it returns that row, you don't need to check each row separately. If that queue isn't found, it will go down the not found path - If you had a list of queues in the routing you wanted to iterate over you could do a loop doing a data table look up for each value in the list, but that doesn't seem to be the case here. 

For example:

Here I have a simple data table with queue names and a boolean if the survey should be active

In my Flow

Lets say I've determined Task.RoutingQueue == Queue1

Well it the data table lookup will happen, it will find the Row with Queue1 and set Task.isSurveyActive to false and go down the no path in my decision, I don't need to check anything else.

If Task.RoutingQueue == Queue2 then it will go down my Yes path and offer a survey,

If Task.RoutingQueue == Queue3 then it will go down the Not Found path.

I don't need to check every value, just the one I'm interested in.

If you do need to check multiples, let me know and I can show you an example with a loop

I've tried :  ToString(Flow.RoutingQueue) == "Queue1" or ToString(Flow.RoutingQueue) == "Queue2" as a decision but it doesnt see the 2nd queue when I have it turned on in the data table. 

I am running a Voice post survey in our flow and a data table that will list queue(s) that we can turn the survey on or off based on 1 queue or all 15 queue . Ive got it work in the flow using Flow.RoutingQueue == "Queue" for 1 queue but I can get an expression together to lookup any of the 15 queues I have in the data table so when Its true it flows to Set-Post object. Flow

Hi Reuben,

Can you give a bit more detail on how you are updating the tables? Via API etc and maybe an example of the data and expression you are using?

I have 15 queues that I want to route if found in a data table that I've created. My expression coding is very rusty . I'm trying to use Update Data to add all of the queues so the Data table lookup can search but I'm getting "not found" error. Any help will be appreciated.

Hello Anton , Yes I will need to check Multiples I am interested in the example of using loops.

I think you may be over complicating it.

When you do a data table lookup, you pass they key which assuming is your queue name, and if the value is found it returns that row, you don't need to check each row separately. If that queue isn't found, it will go down the not found path - If you had a list of queues in the routing you wanted to iterate over you could do a loop doing a data table look up for each value in the list, but that doesn't seem to be the case here. 

For example:

Here I have a simple data table with queue names and a boolean if the survey should be active

In my Flow

Lets say I've determined Task.RoutingQueue == Queue1

Well it the data table lookup will happen, it will find the Row with Queue1 and set Task.isSurveyActive to false and go down the no path in my decision, I don't need to check anything else.

If Task.RoutingQueue == Queue2 then it will go down my Yes path and offer a survey,

If Task.RoutingQueue == Queue3 then it will go down the Not Found path.

I don't need to check every value, just the one I'm interested in.

If you do need to check multiples, let me know and I can show you an example with a loop

I've tried :  ToString(Flow.RoutingQueue) == "Queue1" or ToString(Flow.RoutingQueue) == "Queue2" as a decision but it doesnt see the 2nd queue when I have it turned on in the data table. 

I am running a Voice post survey in our flow and a data table that will list queue(s) that we can turn the survey on or off based on 1 queue or all 15 queue . Ive got it work in the flow using Flow.RoutingQueue == "Queue" for 1 queue but I can get an expression together to lookup any of the 15 queues I have in the data table so when Its true it flows to Set-Post object. Flow

Hi Reuben,

Can you give a bit more detail on how you are updating the tables? Via API etc and maybe an example of the data and expression you are using?

I have 15 queues that I want to route if found in a data table that I've created. My expression coding is very rusty . I'm trying to use Update Data to add all of the queues so the Data table lookup can search but I'm getting "not found" error. Any help will be appreciated.