Genesys Engage on-premises

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routing mode for SMS interaction

  • 1.  routing mode for SMS interaction

    Posted 01-15-2024 04:02

    Hello Guys, juste for confirmation, is it support in Genesys Engage to route native SMS interactions (with Digital Mesaging Server) in pull mode, I mean into workbins where agent can fibd and pull SMS interactions...? 


    #DigitalChannels
    #Implementation
    #Integrations
    #RoutingandOrchestration(ACD/IVR)

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    Abdou Aziz Gueye
    Orange SA
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