PaulSimpson | 2022-06-07 14:10:22 UTC | #1
Hi,
I searched and found this thread, because I am seeing the same behavior!
I have a user who had a skill that has been deleted.
When I hit /api/v2/routing/skills I don't see the deleted skills listed (as expected) and there appears to no way to add a filter to include deleted items. If I look at the list of ACD Skills in the UI, the skill does not show. (which makes sense...)
However, when I hit /api/v2/users/{userId}/routingskills for the user, the skill IS listed. I also see the skill listed in the standard browser UI for the user.
Finally, I can pull back the deleted skill's information using /api/v2/routing/skills/{skillId} and it is shown as deleted.
This doesn't seem consistent to me.
Comments / thoughts?
Becky_Powell | 2022-06-07 18:17:42 UTC | #2
Hi Paul, welcome to the forum!
I apologize for your experience. There is definitely some inconsistency here. Both the Users and Skills APIs are being overhauled this year and you should expect consistency once those efforts are completed.
In the meantime, is there anything specifically that you need to be able to do that you can't? I'm here to help!
-Becky Powell
PaulSimpson | 2022-06-07 18:38:19 UTC | #3
Thanks for getting back to me.
I have worked around it now, this was more to report it in case you weren't aware of it. I also thought the fact that the UI shows the deleted skills as assigned to the user seems odd....
John_Carnell | 2022-06-07 20:31:29 UTC | #4
This post was migrated from the old Developer Forum.
ref: 15037