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  • 1.  Routing Skill Consistency

    Posted 06-05-2025 18:12

    vkondula | 2017-06-06 07:31:09 UTC | #1

    When you delete a routing skill it won't be listed in GET /api/v2/routing/skills (as expected). But when you list skills for a user who previously had this deleted skill GET /api/v2/users/{userId}/routingskills, he still has the skill and even more the skill shows as active. Is that an expected behaviour?


    anon28066628 | 2017-06-06 13:17:52 UTC | #2

    I don't see the same behavior - the deleted skill is not listed for the user with:

    GET https://api.{{environment}}/api/v2/users/{{userId}}/routingskills

    When I delete a skill it returns a 'jobId' so there may be a short delay:

    DELETE https://api.{{environment}}/api/v2/routing/skills/{{skillId}} { "jobId": "5936a9a476e62b1c7bece062" }

    If you continue to see this please contact support to open a ticket - thanks.


    system | 2017-07-07 13:17:56 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 1373