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  • 1.  Running Reports to Include Deleted Queues

    Posted 01-26-2023 18:16
    Hello,
    Is there a way to run reports on queues but to also include any queues that may have been deleted?
    #Reporting/Analytics

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    Jay
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  • 2.  RE: Running Reports to Include Deleted Queues

    GENESYS
    Posted 02-09-2023 15:25
    Edited by Nicole Milliken 02-09-2023 15:27

    @Jay Mattner,

    Your question has an answer on the latest episode of The Q&A Show at the 32:42 mark! Thank you for submitting your question, we had fun answering it!



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    Nicole Milliken
    Genesys - Employees
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    Original Message


  • 3.  RE: Running Reports to Include Deleted Queues

    GENESYS
    Posted 02-09-2023 18:41

    Hi Jay - once a queue is deleted the queue itself drops off of most Performance views, the only way to 'run a report' is to start with the Interactions listing, export the data, and then do your own filtering and calculations from that raw listing of call data.



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    Brad Murlin
    Zillow, Inc.
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    Original Message


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