Hi Jason
I think even if you got a large number of people responding to this, you'd find the answers would be all over the map. Salaries can understandably vary by a number of things:
- Do they have certifications?
- Are they specialised in certain areas of the contact centre/Genesys?
- What is the local (regional and country) market like for Genesys skilled support staff?
- In the case of "developer" roles, are they building bespoke, custom applications or making use of the APIs to carry out functions? If it's true development, is that using programming languages where that skill might also be in demand in your region/country? Do they also do development work that ties into things like AWS Lambdas etc
- How many other organisations in your region/country are running Genesys?
- What is the Genesys vendor/partner space like in your area?
- What is the person's experience in the industry or with Genesys?
- Probably the least popular one - If that person was to leave tomorrow, what impact would that have on the company and how quickly could you replace them?
- If you went to a vendor/Genesys partner/recruitment or contractor agency for the same work, what would that rate be in your area?
Having been on all sides of the fence as an "internal" business SME/admin/architect, in an outsource/vendor company, and in some management capacity over the years, one of the challenges was usually in trying to fit this type of role in with fixed positions and salary bands a company's HR department has. I've seen salaries for the three roles you've mentioned vary even within the same city by as much as $30k (USD). That disparity could be caused by any of the above questions really.
Depending on the person's responsibilty within these roles, there's some overlap with other traditional roles like Solution Architect, Product/Platform Owner, Systems Analyst, Business Analyst, Full Stack Developer, etc. Those roles themselves can also vary on different salary bands.
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Vaun McCarthy
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Original Message:
Sent: 08-17-2022 17:04
From: Jason Lorden
Subject: Salary ranges for your internal Genesys support staff
Hi Everyone,
If this is not the proper place for this conversation please just let me know, but I am looking to get input from others about the salaries they pay their staff that support the Genesys platform. Long story short, when we launched Genesys we shifted the majority of the support out of IT and into the business. I am trying to do is ensure my associates are being paid fairly for the work they are doing so I am hoping people won't mind sharing the salary ranges if you have any of the following roles:- Genesys System Administrator
- Genesys Developer
- Genesys Architect
I've begun the search on sites like glassdoor.com, but I was hoping to connect with people and get some real life examples if possible. Thanks in advance!
#Unsure/Other
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Jason Lorden
Independent Health Association, Inc.
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