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  • 1.  Salesforce Agents screen recording

    Posted 03-11-2021 15:18
    No replies, thread closed.
    Hi all,
    Need some advise as i cannot find this info on Genesys Resource.
    I have agents that are logged in to Org via Salesforce integration, the handle voice, email, social and chat interactions via Salesforce phone.

    As far as i know, Genesys Cloud only supports screen recording via the Genesys App and not via Browser.

    is it possible via the Genesys Salesforce integration to record agents screen while logged into Genesys Cloud via Saleforce?
    #Integrations

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    Reginald Sheraton
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  • 2.  RE: Salesforce Agents screen recording
    Best Answer

    Posted 03-11-2021 17:12
    No replies, thread closed.
    Try just opening and logging into the App before opening SFDC with GC.  Agents should be able to work in SFDC and still get screens recorded.  You might want to turn off desktop notifications in the client - just have the minimize and keep at bottom of screen.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Salesforce Agents screen recording

    Posted 03-12-2021 01:50
    No replies, thread closed.
    thanks, appreciate your prompt response

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    Reginald Sheraton
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    Original Message


  • 4.  RE: Salesforce Agents screen recording

    Posted 03-10-2022 15:38
    No replies, thread closed.
    Hey Reginald, this this workaround working fine for you still?

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    Vaun McCarthy
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    Original Message


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