yuezhong | 2021-07-14 05:06:11 UTC | #1
Hi
To the dev team, can we add the following to the lightning message service for the salesforce softphone.
addAssociation(message.data); (provided by the embedded framework) getUserToken(message.data); (provided by the embedded framework), allow to call Genesys Cloud under user-context wrapupConversation(message.data); -- to wrap up a conversation by passing the wrap code and notes.
customer is creating a lightning component and embedded in the contact page, they want to perform the above actions, without open the softphone to do it.
Thanks yuezhong
system | 2021-08-14 05:14:10 UTC | #2
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