Alexandra | 2024-06-12 07:56:22 UTC | #1
Hi,
When a supervisor is listening on the call, the Salesforce CTI event viewer shows a log and that log does not appear anything different with the transfer of a call, so it makes the supervisor the owner of the case when he should not because he is only listening
Could you help me?
system | 2024-07-13 07:56:57 UTC | #2
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