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  • 1.  Same report with different information

    Posted 11-06-2020 09:48
    No replies, thread closed.

    Hi Team,

    We observed a divergence of information in the same report executed on different dates.

    This one was executed at 3rd November.



    This one was executed today, 6th November.


    As can be observerd, the offered (Oferta) call is different in both extractions.


    #Reporting/Analytics

    ------------------------------
    Debora Lopes
    Wittel Comunicacoes Ltda
    ------------------------------


  • 2.  RE: Same report with different information

    Posted 11-09-2020 10:26
    No replies, thread closed.
    One possibility is the time zone selected differed on the two occasions. I would check interval data and see if you can find the difference based on calls just before midnight at the start of the time period and just after midnight at the end.


    ------------------------------
    Richard Chandler
    Conn3ct
    ------------------------------

    Original Message


  • 3.  RE: Same report with different information

    Posted 11-09-2020 16:38
    No replies, thread closed.
    Hi Debora,

    Have a look at your Analytics settings, if all the values are still the default ones I would suggest to contact the Care Team.

    Default Settings:


    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


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