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Same session id used in different conversations

  • 1.  Same session id used in different conversations

    Posted 06-05-2025 18:16

    0989528c245897ad45e0 | 2019-11-26 14:09:05 UTC | #1

    Hi,

    I'm having some issues in my organization with a duplicate sessionId's.

    I don't know if this is normal or there is a issue with the API.

    First Interaction:

    { "participantId": "cbb2b7ac-7638-44e8-86d5-baccc0a4ac76", "participantName": "Consorcio", "purpose": "outbound", "sessions": [ { "mediaType": "voice", "sessionId": "0c3843a8-785c-4cf4-ba39-b90093fa84b2", "ani": "tel:+56999632222", "direction": "outbound", "dnis": "tel:+56711132203;tgrp=38f1d35d-ba58-4567-9d45-b5d9789e73fd;trunk-context=sonda", "sessionDnis": "tel:+56711132203;tgrp=38f1d35d-ba58-4567-9d45-b5d9789e73fd;trunk-context=sonda", "outboundCampaignId": "16f38fae-16c9-474d-9e35-6ac0ef8b0404", "outboundContactId": "24e522852750c547a46eecf55adfe334", "outboundContactListId": "df16d8b2-8060-45b6-94d8-0d039bf19b1c", "dispositionName": "disposition.classification.uncallable.notfound", "edgeId": "e6a034e0-5736-4f12-9a9a-e17eb49baaae", "remoteNameDisplayable": "Consorcio", "peerId": "5f18a2ad-9e04-4328-8ef3-52683fee15e1", "segments": [ { "segmentStart": "2019-11-20T21:45:31.224Z", "segmentEnd": "2019-11-20T21:45:31.224Z", "segmentType": "system", "sipResponseCodes": [ 404 ], "conference": false }, { "segmentStart": "2019-11-20T21:45:31.523Z", "segmentEnd": "2019-11-20T21:45:31.523Z", "wrapUpCode": "ININ-OUTBOUND-NUMBERCOULDNOTBEDIALED", "segmentType": "wrapup", "sipResponseCodes": [ 404 ], "conference": false } ], "protocolCallId": "777dd212-e0a8-48b8-86a8-d47ec6e6dc5a", "provider": "Edge" } ] }

    Second Interaction with same sessionId:

    { "participantId": "4abb2469-be93-4680-bcd9-52323db3ab6a", "participantName": "Consorcio", "purpose": "outbound", "sessions": [ { "mediaType": "voice", "sessionId": "0c3843a8-785c-4cf4-ba39-b90093fa84b2", "ani": "tel:+56999632222", "direction": "outbound", "dnis": "tel:+56711132265;tgrp=64a61c8f-c79b-4c21-8423-6303918e3ec5;trunk-context=sonda", "sessionDnis": "tel:+56711132265;tgrp=64a61c8f-c79b-4c21-8423-6303918e3ec5;trunk-context=sonda", "outboundCampaignId": "16f38fae-16c9-474d-9e35-6ac0ef8b0404", "outboundContactId": "750a1905ee7c16c3a1ee68714056fe86", "outboundContactListId": "df16d8b2-8060-45b6-94d8-0d039bf19b1c", "dispositionName": "disposition.classification.callable.noanswer", "edgeId": "e6a034e0-5736-4f12-9a9a-e17eb49baaae", "remoteNameDisplayable": "Consorcio", "peerId": "9310dbc1-fa43-4ec5-bb99-8b5180b629d3", "segments": [ { "segmentStart": "2019-11-20T21:46:01.140Z", "segmentEnd": "2019-11-20T21:46:01.140Z", "segmentType": "system", "conference": false }, { "segmentStart": "2019-11-20T21:46:01.273Z", "segmentEnd": "2019-11-20T21:46:01.273Z", "wrapUpCode": "ININ-OUTBOUND-NO-ANSWER", "segmentType": "wrapup", "conference": false } ], "protocolCallId": "733c32d3-d2fb-4b13-a3a1-362fd7a8e1f4", "provider": "Edge" } ] }

    tim.smith | 2019-11-26 20:43:47 UTC | #2

    Customer-specific data cannot be investigated via this public forum. Please open a case with PureCloud Care to investigate further.

    system | 2019-12-27 20:43:52 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 6573



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